Policies

DR Day Trips, is committed to maintaining the privacy of personal information that you provide to us when using the DR Day Trips web site. This Privacy Policy describes how we treat personal information received about you when you visit www.drdaytrips.com.

Internet Privacy Policy Promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at DR Day Trips. Here then, is our promise to our individual customers:

  • We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
  • We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
  • We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
  • We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
  • We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companies use of customer information.
  • Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
  • We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

Information We Collect

General:

When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Web Site Usage Information:

We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
  • To enhance existing features or develop new features, products and services.
  • To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
  • We may combine the information that we collect from you on www.drdaytrips.com with information that you provide to us in connection with your use of our other products, services and web site.
  • We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing www.drdaytrips.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Punta Cana Airport/Hotel Transfer Policies

What is the cancellation policy?

  • Transfers: Minimum 6 hours before actual pick-up time: 100% refund
  • Tours: Minimum 1 week before actual pick-up time: 100% refund

You can cancel your reservation at any time by providing your reservation ID to our staff by calling or emailing our office during normal business hours. Please note that cancellations are only valid after you have received a cancellation confirmation by e-mail from our team.

Conditions Regarding Cancellation

A reservation may only be altered or canceled after consulting with our customer service office during normal business hours. Cancellations or changes must be notified to us minimum twenty-four (24) hours prior to the actual pick-up time. This can be done by e-mail or telephone.

Regarding the reservation of DR Day Trip transfer services in case of incomplete reservation details provided by the customer, the driver has the right to refuse to transport the customers if the security of the passengers cannot be warranted for (e.g. excess luggage not declared upon booking, no baby/booster seat booked, etc.). In this case, the client will be charged with 100% of the transfer fare as cancellation fee. Except are changes or cancellations due to force majeure.

Regarding any reservation cancellations up to twenty-four (24) hours prior to pick-up time will not be charged a cancellation fee. For cancellation of any services less than twenty-four (24) hours prior to the pick-up time, the client will be charged with 100% of the transfer fare as cancellation fee.

Regarding the reservation of any tour, day trip, or excursion services, cancellations up to 24 hours prior to the pickup time will not be charged a cancellation fee.  For cancellation of any tour, day trip, or excursion services less than seventy-two (72) hours prior to the tour, day trip, or excursion pick-up time, the client will be charged with 100% of the tour fare as cancellation fee. Any entrance tickets, arranged accommodation or other tour related items already purchased are non-refundable.

It is the responsibility of the customer to ensure that accurate information is provided during the booking process especially dates, exact times of pickup, and providing accurate Punta Cana Hotel Zone information.  The company website provides a list of hotels in each hotel zone.  

DR Day Trips owns and operates the airport/hotel transfer company and is wholly responsible for providing professional transfer services to its customers.  

Tours, day trips, and excursions are offered through the DR Day Trips website with DR Day Trips acting as a third-party reseller.  Each respective tour, day trip, or excursion has its own policies.  DR Day Trips is not responsible for any cancellations by these tour, day trip, or excursion operators.  Should a cancellation occur DR Day Trips will refund 100% of the tour, day trip, or excursion payment or offer an alternative date for the event.  

DR Day Trips provides liability insurance as part of the purchase price for any transfer, tour, day trip, or excursion booked through the DR Day Trips website.   Insurance rules, coverages, and limitations apply.

COVID19 Cancellation Policy
We know you value flexibility and we want you to have peace of mind when booking with us especially during these times of COVID19 impacts.   That’s why the vast majority of products available on www.drdaytrips.com offer our Standard cancellation policy. This means, your bookings are refunded in full if canceled at least 24 hours before the start of the booking. 

We have three types of cancellation policies: 

  • Standard 
  • All Sales Final 
  • Other (neither Standard nor All Sales Final) 

Our ‘Standard Cancellation Policy’: free cancellation up to 24 hours before This covers the vast majority of experiences bookable through www.drdaytrips.com and allows for a full refund up to 24 hours before the start of the booking (if the experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm in the provider’s timezone, two days before the start date). To cancel your booking, you must contact Dr Day Trips by phone or email prior to the 24-hour window.  

‘All Sales Final’ or other non-standard cancellation policies ‘All Sales Final’ applies to a small number of products with stricter cancellation and refund policies. Some bookings may also be subject to non-standard cancellation policies, as described at time of booking. For travel dates on or after July 1, 2020, we will only offer full refunds for bookings with an ‘All Sales Final’ or other non-standard cancellation policy if the booking was made on or before May 4, 2020. For such bookings made after May 4, 2020, the cancellation policy as stated at time of booking will apply. Cancellations within 24 hours of the activity start time Cancellations within 24 hours of the activity start time are non-refundable. As of July 1, 2020, we will only offer full refunds in these circumstances if the booking was made on or before May 4, 2020. For bookings made after May 4, 2020, cancellations within 24 hours of the activity start time are non-refundable. Other eligibility criteria for booking changes or cancellations If you have a booking with us that isn’t covered in the policy above but has been impacted by COVID-19, you may still be eligible to change or cancel your booking if: 

  • You are impacted by the travel and/or disease control restrictions implemented by your local authorities or the authorities in your destination of travel. 
  • You are a medical professional and must perform duties in connection with the COVID-19 outbreak. 
  • You have been diagnosed or are suspected of being infected with COVID-19 by health authorities.

In any of these cases, you may cancel your booking by contacting us by phone or email. 

Frequently Asked Questions

I need to cancel my booking. How do I do that? To cancel your booking you must call or email DR Day Trips 24 hours or more prior to the event pickup time.  Our online reservation system DOES NOT allow for cancellations online, you MUST call or email DR Day Trips directly.  Contact us if your booking is “All Sales Final” or “Non-Standard”, or you are unsure how the cancellation policy applies to you. 

The experience I had booked is closed due to COVID-19. Am I still eligible for a refund? Yes. If the experience or transfer you have booked has closed due to COVID-19, you will be eligible for a refund. In most cases, our Customer Service team will contact you to process your refund if an experience is closed or canceled due to COVID-19. However, you can also request a refund yourself. 

The situation is improving in some countries, is it safe to start to plan travel and book experiences in those destinations? At DR Day Trips, your safety and well-being is our top priority. As COVID-19 continues to spread globally and many countries tighten restrictions on non-essential activities, we recommend you check and follow guidance from the World Health Organization (WHO) and your local government authorities. Our website provides a link to the Dominican Republic COVID19 Travel Resources website where you can obtain up-to-date information on COVID19 in the DR and active rules, regulations and laws that impact travelers.  

Comments and Questions

If you have any questions, comments or concerns about our policies, please contact us.